Shipping policy
Shipping Policy
Agree Superfoods ("we" and "us") is the operator of (https://www.agreesuperfoods.com/) ("Website"). By placing an order through this Website, you agree to the terms outlined below. These terms are established to ensure clarity and a mutual understanding between both parties regarding our shipping process.
1. General
We strive to maintain accurate stock counts on our website. However, there may be occasional discrepancies. If an item is out of stock at the time of purchase, we will fulfill the available products and notify you regarding the backordered item. You can choose to wait for restocking or receive a refund for the unavailable product.
2. Shipping Costs
We provide free shipping on all orders.
3. Returns
3.1 Return Due to Change of Mind
Agree Superfoods accepts returns due to a change of mind, provided:
- A return request is made within 3 days of receiving the item.
- The item is unused, in its original packaging, and in resellable condition.
Return shipping costs will be covered by us, with your cooperation in processing the return smoothly.
Once the return is received and approved, refunds will be processed as store credit or a coupon code for future purchases. We will notify you via email once the refund is completed.
Agree Superfoods will refund the value of the returned goods only, excluding any original shipping costs.
4. Delivery Terms
4.1 Domestic Transit Time
Domestic shipments typically take 2 - 10 days to arrive. However, delivery times may vary during special events such as pre-sales, festive sales, or clearance sales.
4.2 International Transit Time
International shipments generally take 4 - 22 days, depending on the selected courier. A more specific estimate will be provided at checkout.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of receiving payment.
Our warehouse operates Monday - Friday during standard business hours, excluding national holidays. We take necessary measures to minimize shipment delays during holidays.
4.4 Change of Delivery Address
You can request a delivery address change before the order has been dispatched.
4.5 P.O. Box Shipping
We ship to P.O. box addresses using postal services only. Courier services are not available for these locations.
4.6 Military Address Shipping
We ship to military addresses using appropriate postal services. Courier services are unavailable for military addresses.
4.7 Items Out of Stock
If an item is out of stock, we will refund the amount for that item and proceed with shipping the rest of the order.
4.8 Delivery Delays
If your order exceeds the estimated delivery time, please contact us so we can investigate the delay.
5. Tracking Notifications
Once your order is dispatched, you will receive a tracking link via email, allowing you to monitor the shipment's progress.
6. Parcels Damaged in Transit
- If you receive a damaged parcel, please reject it upon delivery and contact our customer service.
- If the parcel is delivered in your absence and is damaged, contact us for assistance.
7. Duties & Taxes
7.1 Sales Tax
Sales tax is included in the product price displayed on our website.
7.2 Import Duties & Taxes
For international shipments, import duties and taxes will be pre-paid with no additional fees required upon arrival in the destination country.
8. Cancellations
Orders can be canceled at any time before dispatch. If your order has already been shipped, you will need to follow the return process.
9. Insurance
9.1 Parcels Damaged in Transit
We will process a refund or replacement once the courier completes their investigation.
9.2 Parcels Lost in Transit
If a package is lost in transit, we will issue a refund or replacement once the courier confirms the loss.
10. Customer Service
For any inquiries, please contact us at info@agreesuperfoods.com.